Refund and Returns Policy

Overview

At Cheezzy Pizza, customer satisfaction is important to us. We aim to make things right if something goes wrong with your order. Please read our refund and returns policy carefully.

Return & Refund Window

Our refund and returns policy lasts 3 days from the date of purchase. If more than 3 days have passed, we unfortunately cannot offer a full refund or exchange.

Perishable Food Items

Due to the perishable nature of our products:

• Prepared food items (e.g., pizzas, sides, drinks) are non-returnable and non-refundable, except in cases where:
• The wrong item was delivered
• The item was damaged or unsafe to consume
• The order was incomplete

Non-Perishable Items Eligible for Return

Items such as branded merchandise or sealed goods may be returned if:

• They are unused, in original packaging, and in the same condition you received them
• You provide proof of purchase
• Returned within the 3-day window

Non-Returnable Items

• Prepared food
• Gift cards
• Downloadable products
• Certain personal care or hygiene items

Proof for Claims

In cases of incorrect or unsatisfactory food items:

• Please contact us within 24 hours
• We may require photographic evidence or the return of the uneaten portion to process your complaint

Delivery Issues

If you experience delivery problems such as:

• Delayed or missing items
• Damaged packaging

Please contact us immediately. Depending on the situation, we may offer a refund, store credit, or replacement.

Exchanges

We only exchange non-food items if they are defective or damaged. For food-related issues, we’ll evaluate on a case-by-case basis and may offer a remake or credit.

Refund Process

Once your return or complaint is reviewed and approved, we’ll notify you via email.

• Refunds will be processed to your original payment method within a 3 to 7 days.
• Sale items are non-refundable.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank or mobile money account again.
• Contact your Telco or card provider, it may take time to post.
• Contact your bank.

If you’ve done all of the above and still haven’t received it, email us at cheezzypizzaofficial@gmail.com.

Gifts

If the item was marked as a gift during purchase and shipped to you:

• You’ll receive a gift credit for the value.
• If not marked as a gift, the refund will go to the original purchaser.

Third-Party Delivery Apps

• If your order was placed via a delivery platform like Uber Eats, or Bolt Food:
• Please contact their customer service directly for refunds or issues, as we may not be able to process them on our end.

Return Shipping (For Non-Food Items)

• Send returns to the Cheezzy Pizza branch where the purchase was made.
• Customers are responsible for return shipping costs.
• We recommend a trackable shipping service for expensive items.

Need Help?

Contact us at cheezzypizzaofficial@gmail.com for any refund or return questions.